Data Deletion Instructions

Under the current application implementation, there is no in-app Facebook disconnect endpoint, automated account-deletion API, or automated Meta callback webhook. Data management involves two distinct steps:

You do not need to contact support to revoke Meta permissions. You can immediately disconnect REASEY Uploader directly through Facebook:

1. Log in to your Facebook account and navigate to Facebook Apps and Websites Settings.
2. Under the Active tab, locate REASEY Uploader.
3. Click Remove (or View and Edit > Remove).
4. Confirm the removal. Meta will immediately invalidate all active access tokens granted to REASEY Uploader.

If you require that all stored application records, encrypted access tokens, database entries, and uploaded media files be permanently deleted from our server infrastructure, please submit a formal deletion request:

Please include the following verification details in your email:

• Your full name as displayed on your Facebook profile.
• The contact email address associated with your operator account.
• Your Facebook App-Scoped User ID (ASID) or the exact Name(s) and URL(s) of the connected Facebook Page(s).
• A clear statement requesting the deletion of all stored database records and uploaded media files associated with your account.

To prevent unauthorized or fraudulent data removal, deletion requests are verified prior to executing database operations:

• The request must originate from the registered contact email associated with the operator account.
• If the request involves Facebook Page assets, the operator may be asked to confirm administrative authority over the corresponding Page.

Upon verification of your request, the operator will administratively purge:

• All stored encrypted user access tokens and Page access tokens from PostgreSQL.
• Connected Facebook Account and Page records (`facebook_accounts` and `facebook_pages` tables).
• Publishing job records, captions, and operational error logs (`publishing_jobs` table).
• Uploaded media assets from the database (`media_assets` table) and the physical media files staged in server storage (`storage/uploads/`).

Important Note on In-App Job Deletion:

Deleting an individual publishing job in the user interface removes only that specific queue record; it does not delete the underlying media asset or remove the staged file from disk. Full purging of uploaded media files and account records requires submitting this administrative deletion request.

What Cannot Be Deleted by REASEY Uploader:

Content that has already been published to Facebook lives on Meta's servers. To delete published posts, you must remove them directly from your Facebook Page using Facebook's Page management tools.

Because data deletion is performed through manual administrative processing rather than an automated webhook or script, deletion is not instantaneous. Requests are reviewed, verified, and executed by the engineering team in an orderly timeframe.

Once all associated records and files have been removed from the database and server storage, a written confirmation email will be delivered to your contact address.

For questions regarding data deletion, account disconnection, or verification status, contact our data protection team: